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Terms of Service

BY USING OUR WEBSITE, YOU AGREE TO THIS POLICY – PLEASE READ IT CAREFULLY

Introduction: This Complaints Policy is part of your agreement with Quickie. We take complaints seriously and handle them in accordance with this document. Key points to understand:

  • By submitting a complaint, you confirm that the information you provide is accurate and complete to the best of your knowledge.
  • This Policy outlines our process for handling complaints related to:
    • Our enforcement of the Terms of Service;
    • Content on Quickie that may be illegal or violate our Terms of Service; and
    • Compliance with applicable laws.
  • Please note: This Policy does not cover complaints about Content moderation decisions or copyright infringement.

Contact Information: Quickie is managed by Quicker Media Inc., a US-based company. If you need to contact us, please email us at admin@quickie.app.

Definitions: Terms that are not specifically defined in this Policy have the same meanings as those given in our Terms of Use.

Complaints about Content Moderation: We moderate Content in line with our Terms of Service. If you wish to challenge a decision to remove Content, suspend an account, or issue a final warning, you can submit a Quickie Deactivation Appeal Form, which is available from your Content Creator portal. Appeals related to account suspensions, Content removals, or bans are governed by our Appeals Policy.

Complaints Regarding Copyright Infringement: For complaints about potential copyright infringement, please refer to our DMCA Takedown Policy.

How to Submit a Complaint:

You can submit a complaint in any of the following ways:

  • Emailing: admin@quickie.app
  • By Mail: Quicker Media Inc, 1111B S GOVERNORS AVE STE 21908, DOVER, DE 19904

Please include all relevant information (such as URLs) to assist us in investigating your complaint. If we don’t have enough details, we may not be able to proceed with your case.

Our Complaint Review Process:

  • We’ll examine the details you provide and any supporting documentation.
  • We may ask you or third parties for additional information to thoroughly review your complaint.
  • We’ll evaluate your complaint impartially and within any legally mandated timelines.
  • If the Content you are reporting is found to violate our Terms of Service, we will take appropriate action, including removal.
  • We will inform you once we have completed our review, detailing any actions we’ve taken. If we decide that the Content complies with our Terms of Service, you can appeal this decision per our Appeals Policy.

Misuse of the Complaint System: We do not tolerate complaints made maliciously or with the intent to harass or harm others. If we determine that a Quickie User has made a baseless or abusive complaint, we may terminate their account.

Consumer Mediation for EU/EEA Users: If you are based in the European Economic Area, you have the option to use the European Online Dispute Resolution (ODR) platform to resolve disputes. Participation in alternative dispute resolution is not mandatory for us unless required by law.

Regulatory Complaints Under the Digital Services Act (DSA): If you are in the European Economic Area and believe there has been a breach of the EU’s Digital Services Act while using Quickie, you can file a complaint with the Digital Services Coordinator in your country. You may also report it to us under this Policy and dispute our response via our Appeals Policy.

Your Legal Rights: This Policy does not affect your statutory rights under applicable law.

Last Updated: November 2024